8 Questions for Choosing an Agency
According to the Department of Statistics of Norway, the Placement Services of Personnel industry accounted for 735,8 million NOK turnover in 2007. Many companies, which are looking for temporary staffing solutions, are struggling to determine the criteria for a reputable staffing agency. There are many ways to do that, but we provide you with the most important questions to answer before choosing a staffing agency.
1. Does the staffing agency specialize in any field?
If the company is focusing on one or several industries, it is more likely to have more knowledge and experience in it, and so they can offer a better quality service.
2. Does the staffing agency industry-specific experience?
It is important that the company has established themselves in an industry and have made contacts and relationships, and have a good reputation in the industry.
3. What is the employer’s typical temporary recruitment process?
An experienced company with specific knowledge in the field will know what qualities of the workers are necessary for a certain field so that the needs of your company would be met.
4. How long has the staffing agency been in business?
Staffing industry is rather hard to understand quickly, so the longer the company is in the industry, the better. Also, word-of-mouth is very important in this industry, so ask your partners or look for recommendations on the Internet in order to make the best choice.
5. How are you treated during the initial contact?
All companies must know that first impression makes a huge difference, and staffing agencies are not exclusion. Look at how polite they are, what kind of emotion they carry throughout the conversation. If you have a chance to meet them, look at their professionalism as well as humanism. Try to see what the atmosphere inside the team is. If you manage to read between the lines, you will be able to determine how they treat their clients and workers, and what the overall satisfaction within the company is.
6. Does the staffing agency understand your needs?
What kind of worker exactly do you need? Will you need seasonal employment, or a longer term employee? What are the specifics of your company? Take a look at how the company is dealing with the details, because it is a good measure of their professionalism.
7. How well is the company doing?
Ask for references; look up the company on the Internet. Temporary employment agencies work directly with people, so they must be good with people, and if they are not, people will most likely complain. Thus, do some research to find out what is the experience of other companies with that specific staffing agency.
8. What are your responsibilities stated in the contract?
Read through the contract and check if it does not have any unclear areas. If there is any suspicion, ask the company about it, and if they are not able to answer it clearly, they might be either not very good at dealing with people, or trying to hide something. In any of these cases, you are likely to find a more suitable partner somewhere else.
These are probably the most important questions to answer before choosing a staffing agency. If you are in doubt of how to determine the credibility of your partner, use this model to make your task easier.
Also, I invite you to share how you determine the reputability and credibility of your partner temporary staffing agencies. What criteria do you use?